Among the 140 Medicare Advantage plan websites, only the three sponsors shown below have chosen to post one or more of the 5 performance category star ratings in addition to the required overall 2014 star ratings. While not required by CMS Medicare Marketing Guidelines, website visitors benefit by the full disclosure of all 5 performance categories.
See Blue Cross Blue Shield of Massachusetts
Overall Plan Rating
4.5 Stars out of 5
Customer Service
5 Stars out of 5
See Martin’s Point HealthCare

Customer Service

Overall Rating of Health Care Quality

Members’ Overall Rating of Health Plan
See Tufts Medicare Preferred
Overall Score 
Staying Healthy (screening, tests, vaccines) 5 stars
Managing chronic (long-term) conditions 4 stars
Member experience with the health plan 5 stars
Member complaints, problems getting services, and improvements in the health plan’s performance 4 stars
Health plan’s customer service 4 stars
Staying Healthy (screenings, tests, and vaccines)
Staying Healthy (screenings, tests, and vaccines)
Overall ScoreFor plans covering health services, the overall score for quality of those services covers 45 different topics in 5 categories:
5 starsStaying Healthy (screenings, tests, and vaccines)Includes how often members got various screening tests, vaccines, and other check-ups that help them stay healthy.
4 starsManaging chronic (long-term) conditionsIncludes how often members with different conditions got certain tests and treatments that help them manage their condition.
5 starsMember experience with the health planIncludes ratings of member satisfaction with the plan.
4 starsMember complaints, problems getting services, and improvement in the health plan’s performanceIncludes how often Medicare found problems with the plan and how often members filed complaints against the plan and choose to leave the plan. Includes how much the plan’s performance has improved (if at all) over the last two years.
4 starsHealth plan customer serviceIncludes how well the plan handles calls from members, makes decisions about member appeals for health coverage, and handles new enrollment requests in a timely way.- See more at:
http://www.tuftsmedicarepreferred.org/medicare-star-rating#sthash.bvrdI55N.dpuf
Overall ScoreFor plans covering health services, the overall score for quality of those services covers 45 different topics in 5 categories:
5 starsStaying Healthy (screenings, tests, and vaccines)Includes how often members got various screening tests, vaccines, and other check-ups that help them stay healthy.
4 starsManaging chronic (long-term) conditionsIncludes how often members with different conditions got certain tests and treatments that help them manage their condition.
5 starsMember experience with the health planIncludes ratings of member satisfaction with the plan.
4 starsMember complaints, problems getting services, and improvement in the health plan’s performanceIncludes how often Medicare found problems with the plan and how often members filed complaints against the plan and choose to leave the plan. Includes how much the plan’s performance has improved (if at all) over the last two years.
4 starsHealth plan customer serviceIncludes how well the plan handles calls from members, makes decisions about member appeals for health coverage, and handles new enrollment requests in a timely way.- See more at:
http://www.tuftsmedicarepreferred.org/medicare-star-rating#sthash.bvrdI55N.dpuf
Overall ScoreFor plans covering health services, the overall score for quality of those services covers 45 different topics in 5 categories:
5 starsStaying Healthy (screenings, tests, and vaccines)Includes how often members got various screening tests, vaccines, and other check-ups that help them stay healthy.
4 starsManaging chronic (long-term) conditionsIncludes how often members with different conditions got certain tests and treatments that help them manage their condition.
5 starsMember experience with the health planIncludes ratings of member satisfaction with the plan.
4 starsMember complaints, problems getting services, and improvement in the health plan’s performanceIncludes how often Medicare found problems with the plan and how often members filed complaints against the plan and choose to leave the plan. Includes how much the plan’s performance has improved (if at all) over the last two years.
4 starsHealth plan customer serviceIncludes how well the plan handles calls from members, makes decisions about member appeals for health coverage, and handles new enrollment requests in a timely way.- See more at:
http://www.tuftsmedicarepreferred.org/medicare-star-rating#sthash.bvrdI55N.dpuf
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